Privacy Policy

What information do I record

I make a note of clients’ names, telephone number, email address and postal address. I also record details of your pregnancy, previous pregnancies and previous births as well as any other details that come up in our discussions that may be relevant to how I am able to support you. Some of this information may be classified as ‘special category’, for example details of your health, past pregnancies etc.

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How is it recorded?

My website booking form generates an email with contact information. My records of our pregnancy sessions are kept in the form of handwritten notes. Information is sometimes also shared via phone messages and emails.

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What will I use the information for?

I use the information I record to make contact with my clients, to prepare for supporting them in a personal and individually tailored ways and to be able to debrief my experiences with my mentors and develop my skills.

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How will it be stored?

My handwritten notes are kept secured in a locked filing box with the key stored in a separate location. All word processed documents are saved on my laptop that is password protected. All emails, texts and WhatsApp messages are password protected.

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With whom will I share the information?

I consider all the information that I have about my clients to be highly confidential and will treat it as such. As a mentored birth and postnatal doula I share brief information about my clients with my mentor and more detailed information about their pregnancy, birth and the postnatal period relevant to the work of a doula. 

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For how long will I store the information?

I am required to store information about my work for 6 years for tax and insurance reasons before destroying it. I will do this by shredding any paper documentation. I will use appropriate file deletion processes to destroy digital information safely and securely. 

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What about the website cookies?

Mama2mama.co.uk is hosted on the Wix.com platform. Some of your data (which pages you visited on my website & when) may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.